Intelligent End-of-Support Knowledge Automation

Unity Technologies, a leader in 3D development, deployed an AI agent integrated with its knowledge base. The system deflected 8,000 tickets and saved $1.3 million by helping customers resolve discontinued product issues without agent intervention.

Fashion rental service Nuuly applied AI bots for logistics queries, saving over 50 staff hours monthly while maintaining service quality. Customers were able to access information even when items were no longer in active inventory, showing the scalability of knowledge automation across industries.

Comparative testing shows advanced AI agents resolve 80% of queries and answer complex requests with 96% accuracy. According to service industry research, AI-powered support can reduce customer service costs by up to 30%, with return on investment achieved in six to twelve months.