Post-Purchase Orchestration & Returns Handling

Retailers using AI-driven orchestration report significant gains. ReturnPro’s Returns Automated Disposition (RAD) app makes disposition decisions at the point of return, cutting delays and lowering handling costs.

McKinsey finds automation leaders reduced process costs by 22% in 2023, compared with 8% among lagging peers. Fraudulent returns now account for 13.7% of returns, the National Retail Federation says, making fraud detection crucial. Forty-eight percent of retailers now deploy automated self-service return portals. Some report return on investment within 90 days of automating returned merchandise authorization.

The AI orchestration platform market is forecast to grow from $5.8 billion in 2024 to $48.7 billion in 2034, according to Market.us. Key considerations include integration, scalability, and governance.