Human Expertise Remains Critical to AI Retail SuccessAI-generatedNestlé, L'Oréal, ASOS Show AI Success Requires Human TransformationRetail / DTC › Department StoresNestlé has deployed over 100,000 colleagues on internal AI tools, L'Oréal evolved from organic experimentation to systematic adoption, and ASOS rebuilt entire teams around human-agent collaboration rather than disconnected use cases. For commerce practitioners, the lesson is clear: technology readiness consistently outpaces organizational readiness, and the gap between leaders and laggards is widening faster than anticipated.Jul 1, 2026View full article →