Case Studies

UK supermarket chain Morrisons launched an in-app Product Finder powered by Gemini AI models on Google Cloud — using BigQuery and Cloud Run — to help shoppers instantly locate items by aisle and shelf position. The tool saw 50,000 daily uses during the Easter 2025 peak period, reducing shopper frustration during seasonal store rearrangements.

Renamed from Luminate to Scintilla in 2025, Walmart's supplier insight service gathered 3.4 million verified responses from its Customer Spark Community panel in 2024 — and suppliers who subscribe outpaced non-subscribers with 15% higher omni sales growth.

Amazon's Just Walk Out technology — originally deployed in Amazon Fresh large-format grocery stores — was replaced in 2024 with Amazon Dash Cart smart shopping carts after customer research showed large-store shoppers preferred real-time spending visibility. Dash Cart shoppers at Amazon Fresh spend 10% more than non-Dash Cart shoppers, with 98% customer satisfaction and over 80% repeat usage rates. Just Walk Out continues to expand in small-format third-party locations.

UK supermarket giant ASDA adopted Perfecto AI's cloud-based testing platform to automate mobile and web testing across its ecommerce site, mobile app, Scan & Go, and Rewards apps — achieving a 50% increase in test coverage, 70% reduction in manual testing effort, and a 4x expansion in device and OS coverage.

Using ThroughPut AI, a 65-year-old European retailer reprioritized 150 high-value SKUs and trimmed 200 low-demand items, reducing operating expenses by €2 million within 90 days and identifying up to €10 million in bottom-line impact per facility.

Chicago-based fresh food retailer Farmer's Fridge migrated its fleet of 2,000+ IoT-connected refrigerated kiosks to Hologram's cellular platform, cutting IoT network costs by 50% and achieving what CEO Luke Saunders called one of the company's highest ROI investments.

Kesko deployed Navigine's Bluetooth LE indoor navigation across 98 Finnish supermarkets, equipping shopping carts with tablets that guide shoppers to products in real time. The system raised average check size by 6%, reached half of all cart users with targeted push promotions, and routed one in four shoppers along optimized paths.

A pilot of autonomous inventory management using computer vision, shelf sensors, and agentic AI reduced out-of-stock events by 30% within six months; broader deployment of inventory robots across 500+ stores has also reduced inventory inaccuracies and manual labor costs.

Walmart launched virtual clothing try-on for shoppers using personalized avatars, then expanded into eyewear in January 2024 using 3D digital twin technology across 750 initial frame styles — later growing to more than 1,700 by mid-2025.

Walmart's proprietary AI-driven route optimization system — which won the 2023 Franz Edelman Award — bypassed 110,000 inefficient delivery paths, eliminated 30 million unnecessary miles, and prevented 94 million pounds of CO₂ emissions.

Walmart's proprietary AI route optimization system eliminated 30 million unnecessary miles and 94 million pounds of CO₂ emissions, won the 2023 Franz Edelman Award, and is now commercialized via Walmart Commerce Technologies for third-party retailers including The Home Depot.

Albertsons Companies Inc. uses weather-adjusted demand forecasting to anticipate demand shifts for weather-sensitive products, including soups and chilis that spike in Northeastern fall weather, and coffee that fluctuates 5% on average — rising up to 10% during cool spells.

French multinational retailer Auchan adopted the Katalon platform including Runtime Engine, TestCloud, and TestOps to automate web and mobile testing across browsers and devices, reducing manual regression work and improving release reliability for its e-commerce and order management systems.

Instacart's Platform Excellence Operations team partnered with PredictHQ to replace hundreds of hours of manual city-event research with an AI-powered API integration, cutting research time by 50% and freeing the team to focus on real-time fulfillment protection across 80,000+ stores.

By layering historical sales, online search trends, macroeconomic signals, and a patent-pending anomaly-forgetting capability, Walmart's AI/ML engines optimize holiday inventory placement end-to-end across its omnichannel network.

Walmart deploys AI and big data analytics combining historical and real-time signals to forecast demand and optimize inventory placement across its massive retail network, underpinning its ability to serve 200 million shoppers during peak events.