205 documented AI implementations across commerce — filterable by industry, value chain, technology, and outcome. Every entry is sourced and quantified where the data exists.
Real-world AI implementation case studies for commerce — filter by value chain, industry, business model, technology, and outcome to find the deployments closest to your own.
Browse all case studies
Showing 1–8 of 8 case studies.
Filters:
Broadcasting and Content Providers2025
PSEPacers Sports & Entertainment
Indiana Pacers achieve 1.14% caption error rate with Azure AI live arena captioning
Pacers Sports & Entertainment built the NBA's first live in-arena captioning service using Azure AI Foundry, cutting speech-to-text error rates by 87% and reducing model training time from five days to two minutes.
1.14%Caption Error Rate
87%Error Rate Reduction
99.97%Training Time Cut
14 supportedLanguages
Generative AIB2C
Broadcasting and Content Providers2024
SBSinclair Broadcast Group
Sinclair Broadcast Group streamlines metadata enrichment with Fabric Studio on AWS, boosting network ratings
Sinclair used Fabric Studio (powered by AWS) and IMDb licensed data to automate metadata management for its film and television catalog, reducing manual data entry and achieving year-over-year ratings increases across its Comet, Charge, and TBD networks.
17%Comet Network Ratings Increase
37%Charge Network Ratings Increase
10%TBD Network Ratings Increase
Machine Learning (classification)B2C
Broadcasting and Content Providers2024
SESquare Enix Holdings
Square Enix lifts overall email marketing performance 20% and game retention 10% with AI-driven Customer Data Platform
Square Enix built a proprietary AI-driven Customer Data Platform (Single Gamer View) on Google Cloud, achieving a 20% overall increase in email marketing performance and a 10% increase in game retention and completion rates through personalized communications.
Atlanta Hawks drives 127% video view growth and 170% Facebook audience expansion using Sprout Social analytics and sentiment tools
The Atlanta Hawks NBA franchise used Sprout Social's content analytics, A/B testing, and social listening features to achieve 127.1% growth in video views and 170.1% Facebook audience growth in a three-month period, while delivering measurable results to 35+ corporate partners.
127%Video Views Growth
170%Facebook Audience Growth
13.5 millionContent Engagements
3 monthsDuration
Machine Learning (classification)B2C
Broadcasting and Content Providers2022
NFNetflix
Netflix's Pensive system auto-diagnoses and remediates failed big-data jobs across hundreds of thousands of daily workflows
Netflix's AI-driven Pensive platform uses a rules engine augmented by ML clustering to classify and automatically fix failed batch and streaming data jobs — reducing manual operational burden across the world's largest cloud-based streaming data platform.
hundreds of thousands workflows/dayDaily Workflows
Batch + Streaming workload typesPlatform Coverage
Machine Learning (classification)B2C
Broadcasting and Content Providers2022
OROneRoof (NZME)
OneRoof boosts email click-to-open rate 23% and property listing clicks 218% with AI-personalized email timing
New Zealand property platform OneRoof used Braze Intelligent Timing's machine-learning send time optimization alongside behavioral segmentation and localized listing recommendations to increase click-to-open rates by 23%, drive a 218% uplift in total clicks to property listings, and achieve a 57% increase in unique clicks.
23%Click-to-open rate lift
218%Total clicks to listings lift
57%Unique clicks lift
Machine Learning (classification)B2C
Broadcasting and Content Providers2021
BTVBluTV
Turkish streaming provider BluTV lifts subscription sign-up rate 42%+ through mobile UI/UX redesign and testing
BluTV overhauled its mobile subscription page using data-driven interface redesign and testing, achieving a 42%+ uplift in subscription conversion rate across an 89,290-visitor test over 19 days.
42% (minimum)Subscription Conversion Uplift
89290 visitorsTest Visitors
19 daysTest Duration
Optimization / Operations ResearchB2C
Broadcasting and Content Providers2015
TEThe Economist Group
The Economist's programmatic audience-modeling campaign delivers 10:1 ROI reaching 650,000 prospects
Investing £1.2 million in AI-driven programmatic display advertising, The Economist reached 650,000 targeted potential subscribers, achieved a campaign ROI exceeding 10:1, and drove £12.7 million in subscriptions and supplementary revenue — while a separate Google Display campaign generated a 50% lift in brand awareness and a 30% CPM reduction.
10 x+Campaign ROI
12.7£MSubscription revenue generated
50%Brand awareness lift
30% vs prior yearCPM reduction
Machine Learning (classification)B2C
We use cookies to keep the site working and, with your consent, to understand how visitors use it (via Google Analytics, a third-party service). You can accept all, reject non-essential cookies, or choose per category. See our .