McFadyen Digital · Case Studies

Real-world AI in Commerce

205 documented AI implementations across commerce — filterable by industry, value chain, technology, and outcome. Every entry is sourced and quantified where the data exists.

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Case Studies

Real-world AI implementation case studies for commerce — filter by value chain, industry, business model, technology, and outcome to find the deployments closest to your own.

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Broadcasting and Content Providers2025
Pacers Sports & Entertainment

Indiana Pacers achieve 1.14% caption error rate with Azure AI live arena captioning

Pacers Sports & Entertainment built the NBA's first live in-arena captioning service using Azure AI Foundry, cutting speech-to-text error rates by 87% and reducing model training time from five days to two minutes.

1.14%Caption Error Rate
87%Error Rate Reduction
99.97%Training Time Cut
14 supportedLanguages
Generative AIB2C
Broadcasting and Content Providers2024
Sinclair Broadcast Group

Sinclair Broadcast Group streamlines metadata enrichment with Fabric Studio on AWS, boosting network ratings

Sinclair used Fabric Studio (powered by AWS) and IMDb licensed data to automate metadata management for its film and television catalog, reducing manual data entry and achieving year-over-year ratings increases across its Comet, Charge, and TBD networks.

17%Comet Network Ratings Increase
37%Charge Network Ratings Increase
10%TBD Network Ratings Increase
Machine Learning (classification)B2C
Broadcasting and Content Providers2024
Square Enix Holdings

Square Enix lifts overall email marketing performance 20% and game retention 10% with AI-driven Customer Data Platform

Square Enix built a proprietary AI-driven Customer Data Platform (Single Gamer View) on Google Cloud, achieving a 20% overall increase in email marketing performance and a 10% increase in game retention and completion rates through personalized communications.

20% increaseEmail Marketing Performance
10% increaseGame Retention & Completion
150 % increase (certain campaigns)Campaign Peak Performance
Machine Learning (classification)B2C
Broadcasting and Content Providers2022
Atlanta Hawks

Atlanta Hawks drives 127% video view growth and 170% Facebook audience expansion using Sprout Social analytics and sentiment tools

The Atlanta Hawks NBA franchise used Sprout Social's content analytics, A/B testing, and social listening features to achieve 127.1% growth in video views and 170.1% Facebook audience growth in a three-month period, while delivering measurable results to 35+ corporate partners.

127%Video Views Growth
170%Facebook Audience Growth
13.5 millionContent Engagements
3 monthsDuration
Machine Learning (classification)B2C
Broadcasting and Content Providers2022
Netflix

Netflix's Pensive system auto-diagnoses and remediates failed big-data jobs across hundreds of thousands of daily workflows

Netflix's AI-driven Pensive platform uses a rules engine augmented by ML clustering to classify and automatically fix failed batch and streaming data jobs — reducing manual operational burden across the world's largest cloud-based streaming data platform.

hundreds of thousands workflows/dayDaily Workflows
Batch + Streaming workload typesPlatform Coverage
Machine Learning (classification)B2C
Broadcasting and Content Providers2022
OneRoof (NZME)

OneRoof boosts email click-to-open rate 23% and property listing clicks 218% with AI-personalized email timing

New Zealand property platform OneRoof used Braze Intelligent Timing's machine-learning send time optimization alongside behavioral segmentation and localized listing recommendations to increase click-to-open rates by 23%, drive a 218% uplift in total clicks to property listings, and achieve a 57% increase in unique clicks.

23%Click-to-open rate lift
218%Total clicks to listings lift
57%Unique clicks lift
Machine Learning (classification)B2C
Broadcasting and Content Providers2021
BluTV

Turkish streaming provider BluTV lifts subscription sign-up rate 42%+ through mobile UI/UX redesign and testing

BluTV overhauled its mobile subscription page using data-driven interface redesign and testing, achieving a 42%+ uplift in subscription conversion rate across an 89,290-visitor test over 19 days.

42% (minimum)Subscription Conversion Uplift
89290 visitorsTest Visitors
19 daysTest Duration
Optimization / Operations ResearchB2C
Broadcasting and Content Providers2015
The Economist Group

The Economist's programmatic audience-modeling campaign delivers 10:1 ROI reaching 650,000 prospects

Investing £1.2 million in AI-driven programmatic display advertising, The Economist reached 650,000 targeted potential subscribers, achieved a campaign ROI exceeding 10:1, and drove £12.7 million in subscriptions and supplementary revenue — while a separate Google Display campaign generated a 50% lift in brand awareness and a 30% CPM reduction.

10 x+Campaign ROI
12.7£MSubscription revenue generated
50%Brand awareness lift
30% vs prior yearCPM reduction
Machine Learning (classification)B2C