General AI in Commerce
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Claude surges as top AI referral source for online retailers

Anthropic's Claude jumped from powering traffic for just one retailer in Q1 2026 to 15 in Q2, while ChatGPT's dominance declined from 844 retailers to 722 over the same period. For commerce teams, the shift signals that AI shopping experiences are fragmenting across multiple platforms, requiring multi-channel optimization strategies.

AI-driven referral traffic to ecommerce sites is reshaping competitive dynamics among large language models. In July 2026 alone, AI-associated referral traffic to ecommerce sites rose by 62% year over year, and shoppers referred by AI tools generated 53% more revenue per visit than other shoppers (Digital Commerce 360 - AI). OpenAI's ChatGPT, previously dominant, saw the number of retailers relying on it as their top AI traffic source drop from 844 in Q1 to 722 in Q2 (Digital Commerce 360 - AI).

Anthropic's Claude emerged as the fastest-growing platform, climbing from just one retailer in Q1 to 15 in Q2 (Digital Commerce 360 - AI). Google Gemini also gained ground, doubling from 16 retailers to 32, while Perplexity added 12 retailers as a top traffic source (Digital Commerce 360 - AI). For commerce practitioners, this fragmentation means investment in AI shopping features must now span multiple platforms rather than betting on a single LLM.

Claude's rise coincides with Anthropic's expanded commerce strategy, including product cards for shoppable recommendations and a partnership with Salesforce to create Claudeforce (Digital Commerce 360 - AI). If Claude's growth trajectory continues, it could rival ChatGPT and Gemini as a top referral source within eight quarters, forcing retailers to diversify their AI commerce investments.

Sources:1 report