Lowe's online sales grew 15.7% year-over-year in its fiscal Q2 2026, which ended July 31, with the retailer attributing growth to investments in tailored digital experiences, expanded visualization capabilities, and its Mylow AI agent (Digital Commerce 360 - AI). CEO Marvin Ellison noted that Mylow, an AI companion built with OpenAI, has fielded more than 25 million questions from customers and employees since launch, helping users with home improvement projects, product specifications, and solutions (Digital Commerce 360 - AI).
The conversion rate for Lowe's online customers using Mylow is triple that of customers who do not use the tool (Digital Commerce 360 - AI). This result demonstrates how conversational AI can meaningfully improve e-commerce performance: improved user experience, loyalty program adoption, and dynamic customer engagement are driving both Pro and DIY customer traffic and conversion gains online (Digital Commerce 360 - AI). For commerce practitioners, the 3x lift signals that AI agents capable of understanding customer intent and offering tailored guidance can become a competitive lever for conversion optimization and customer lifetime value.
Lowe's is also investing heavily in B2B Pro customer tools, including digital business management capabilities and the MyLowe's Pro Rewards loyalty program, alongside recent acquisitions of Foundation Building Materials and Artisan Design Group (Digital Commerce 360 - AI). The retailer's overall net sales reached $25.96 billion in Q2, up 8.3% year-over-year, though the company navigated persistent macro pressures, softer discretionary DIY spending, and elevated operational costs (Digital Commerce 360 - AI).