Organisation

Macy's Inc.

Also known as: Macy's Inc., Macy's

Articles
4
Coverage
Jun 16, 2026 – Sep 21, 2026
Type
company

Themes

Articles

View in news feed →
AI-driven operational efficiency reshapes retail and commerce

Macy's expands AI forecast tool across inventory replenishment operations

Retail / DTC › Department Stores
AnalyticsData

Macy's is rolling out an artificial intelligence forecast overlay capability across its replenishment operations, moving the tool from pilot to broader implementation to improve in-stock levels and inventory efficiency. For commerce practitioners, this signals a competitive shift toward AI-driven allocation and demand forecasting as a core lever for margin improvement and supply chain optimization.

Retailers deploy AI to optimize inventory and supply chain operations

Macy's expands AI forecast tool for inventory replenishment

Retail / DTC › Department Stores
AnalyticsOMS

Macy's is rolling out an artificial intelligence forecast overlay capability across its replenishment operations, moving from pilot to broader implementation to improve in-stock levels and operational efficiency. For commerce practitioners, this signals how major retailers are deploying AI to optimize product allocation and drive supply chain savings as part of larger transformation initiatives.

AI-powered search and recommendations drive conversion gains

Michaels' Ask Mike AI assistant doubles online conversion rates versus search

Retail / DTC › Office Supplies, Stationery, and Gift Retailers › Gift, Novelty, and Souvenir Retailers
LLMSearch

Michaels launched Ask Mike, a Google Gemini-powered AI shopping assistant that has generated 75,000 conversations since its May debut, with shoppers converting at more than double the rate of traditional search users. For commerce teams, the tool demonstrates how conversational AI can drive higher engagement and larger basket sizes by guiding customers from inspiration to multi-item purchases in a single session.

Retailers adopt AI but struggle with operational scale

Macy's, Signet, and Ulta post Q1 gains with AI and digital focus

Retail / DTC › Department Stores
EcommerceLLM

Major retailers including Macy's (1.8% growth), Signet Jewelers (0.8% growth), and Ulta Beauty (11.1% growth) reported Q1 earnings with digital initiatives and AI shopping assistants driving results. Commerce teams are watching how AI assistants and platform improvements translate earnings gains into competitive advantage as rivals accelerate similar investments.