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AI in Commerce News

Curated coverage of artificial intelligence across retail, B2B distribution, e-commerce platforms, funding, and policy — organized by topic and continuously updated.

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INDUSTRYAutomobile DealersINDUSTRYRetail / DTC

AI-generated. Summaries are AI-generated from cited sources. Click through for the original report.

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Conversational AI transforms customer service across commerceAI-generated

Cars24 scales customer conversations with OpenAI AI agents

Retail / DTC › Automobile Dealers › New Car Dealers

Cars24 deployed OpenAI-powered voice and chat agents across its buying, selling, financing, and support workflows, handling over a million conversation minutes monthly while rolling out ChatGPT Enterprise and Codex to 600+ employees. For commerce platforms managing complex, multi-touch customer journeys, AI agents that automate high-volume touchpoints and embed agentic workflows across teams offer a template for scaling operations without proportional headcount growth.

Jul 19, 2026View full article →
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