A 2026 survey of 150+ retail and logistics executives found that 68% plan to increase routing and visibility AI investment despite already achieving 70% adoption in those areas, while only 14% plan to invest in billing reconciliation and carrier management where cost per delivery remains weakest. Commerce leaders are automating the visible problems first and missing the operational decisions—recurrent and structural choices made weeks or months ahead—that actually drive margin and efficiency.

AI in Commerce News

Bringg report: Last-mile AI investments skew toward routing over cost