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AI in Commerce News — Daily Curated Updates | AI Best Practices for Commerce

McFadyen Digital · News & Insights

AI in Commerce News

Curated coverage of artificial intelligence across retail, B2B distribution, e-commerce platforms, funding, and policy — organized by topic and continuously updated.

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AI agents reshape customer service and sales workflowsAI-generated

Microsoft Dynamics 365 evolves from AI suggestions to autonomous CRM actions

Healthcare Distribution › Offices of Other Health Practitioners › Offices of All Other Miscellaneous Health Practitioners

Microsoft has published a CRM Copilot Agent Accelerator for Dynamics 365 that moves beyond case summarization to enable predictive intelligence and autonomous task execution through modular add-on packs built on Power Platform. Commerce and service operations teams can reduce manual triage by 90%, cut misrouted cases by 40%, and improve handling efficiency by 60–70% without additional Copilot licensing.

Jun 10, 2026View full article →
AI agents reshape customer service and sales workflowsAI-generated

commercetools launches Assisted Selling for hybrid B2B commerce

Ecommerce

commercetools released Assisted Selling, a B2B eCommerce capability that lets sales reps act on behalf of buyers to modify carts, apply pricing, and resolve checkout issues within the Merchant Center. For commerce teams, this bridges digital self-service and human expertise to reduce cart abandonment, increase conversion rates, and support complex multi-stakeholder procurement without custom tools.

Jun 10, 2026View full article →
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