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McFadyen Digital · News & Insights

AI in Commerce News

Curated coverage of artificial intelligence across retail, B2B distribution, e-commerce platforms, funding, and policy — organized by topic and continuously updated.

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THEMERetailers reshape omnichannel strategy around AI capabilities

AI-generated. Summaries are AI-generated from cited sources. Click through for the original report.

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Retailers reshape omnichannel strategy around AI capabilitiesAI-generated

Retailers balance AI agents with loyalty and emotional connection in omnichannel

Retail / DTC › Clothing and Clothing Accessories Retailers

Executives from Ulta, Stitch Fix, and Tapestry discussed how AI and agentic platforms are reshaping omnichannel retail at CommerceNext, emphasizing that discovery is shifting to agents and LLMs while brand consistency across touchpoints remains critical. For commerce teams, the insight is clear: AI recommends solutions to problems, not brand names, so loyalty programs and human relationships remain the durable connective tissue that drives conversions.

Jun 26, 2026View full article →
Retailers reshape omnichannel strategy around AI capabilitiesAI-generated

Survey reveals AI comfort gap as retailers implement new commerce tools

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › All Other General Merchandise Retailers

A Digital Commerce 360 and Bizrate Insights survey of 1,081 shoppers found that while 55.8% of consumers are comfortable with retailers' AI use for recommendations and chatbots, nearly half feel unclear about how their personal data is being collected and used. For merchants, this represents a critical opportunity to differentiate through transparent data policies and build customer trust and loyalty.

Jun 26, 2026View full article →
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