Chewy reached $3.36 billion in quarterly sales in fiscal Q1 2026, with CEO Sumit Singh crediting artificial intelligence for contributing to company-wide efficiencies (Digital Commerce 360 - AI). Singh stated that AI-driven efficiencies are expected to contribute a low tens of millions of dollars benefit in fiscal 2026, with a more meaningful ramp expected into 2027 and beyond (Digital Commerce 360 - AI). The company is embedding AI across customer service, pharmacy operations, fulfillment, and marketing workflows (Digital Commerce 360 - AI).
In veterinary clinics, AI agents are automating triage report generation and scheduling, fully scribing patient conversations during appointments, and writing post-visit notes—freeing up as much as two hours per day per veterinarian (Digital Commerce 360 - AI). These AI-enabled workflows have contributed to industry-leading productivity metrics and improved veterinarian retention, giving Chewy a structural advantage as it scales its Vet Clinic footprint in a market where veterinarians are in short supply (Digital Commerce 360 - AI). Pet health represents a $54 billion total addressable market for Chewy, with approximately 40% of Chewy Vet Care customers being new to Chewy and reaching approximately $900 in year-one net sales per active customer (Digital Commerce 360 - AI).
Chewy is also building agentic AI capabilities to integrate with major platforms like Google and OpenAI, positioning the company to benefit from 300 million active Gemini users engaging with pet-category content (Digital Commerce 360 - AI). The company is optimizing SEO for agentic interfaces by providing catalog, attribute, content, and veterinary health information to ensure Chewy surfaces prominently when users search for pet products and services through AI agents (Digital Commerce 360 - AI).