commercetools announced the Intake Skill, a new developer tool designed to simplify the creation of AI-powered order intake integrations. The Skill works with popular AI coding assistants including Claude Code, Cursor, VS Code with Copilot, and OpenAI Codex, providing reusable implementation guidance for connecting Intake to the channels and systems where B2B buyer requests originate.
Intake itself is an AI-powered, API-first solution that transforms unstructured B2B buyer requests—such as emails, PDFs, spreadsheets, and free text—into structured commerce resources including Carts, Quote Requests, and Shopping Lists. Rather than requiring sales teams to manually interpret incoming requests and re-enter order details, Intake extracts relevant information, matches products to the commercetools catalog, and generates a structured result for review. The Intake Skill reduces developer effort by providing ready-made guidance for common workflows like email and Zendesk integrations, allowing developers to focus on adapting implementations to specific business requirements rather than building from scratch.
For B2B enterprises, the Skill delivers faster time to value by reducing the effort required to connect existing customer channels to commercetools, lower integration overhead for development teams, and the ability to bring requests from emails, support tickets, and other channels into structured commerce workflows without requiring buyers to change how they submit orders.