Product

Agentforce Commerce

by Salesforce

Also known as: Agentforce Commerce

Articles
4
Coverage
Jun 25, 2026 – Aug 14, 2026
Type
AI Commerce Platform

Themes

Articles

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AI moves from pilot phase to production deployment

Commerce leaders shift AI focus from pilots to scaling operations

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and Supercenters
CRMEcommerce+1

More than a third of agentic AI users have moved beyond experimentation to scaling AI across functions and teams, according to Salesforce's State of Commerce report. Success now hinges on unified data and measurable ROI, as poor data integration and fragmented systems emerge as the primary barriers to enterprise-wide deployment.

AI-Powered Shopping Assistants Transform Retail Customer Experience

Pacsun leverages Salesforce Agentforce to drive Gen Z commerce growth

Retail / DTC › Clothing and Clothing Accessories Retailers
EcommerceLLM+1

Pacsun built a 360-degree customer view in six months using Salesforce Agentforce Commerce and launched ChatGPT catalog integration, achieving 11.1% orders growth and 100% platform uptime. For commerce teams, agentic AI and unified customer data are now table-stakes for competing in social-first, omnichannel retail.

Agentic AI and Autonomous Commerce Strategy Shifts

Salesforce launches Storefront Next and Commerce Apps framework

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and Supercenters
CRMEcommerce+1

Salesforce released its June 2026 B2C Commerce update featuring Storefront Next for faster implementations, a new Commerce Apps framework for clicks-not-code extensibility, and an Agentic Developer Toolkit with AI-assisted coding capabilities. Commerce teams gain enterprise-grade features with reduced setup complexity, lower implementation costs, and native AI agent integration across storefronts and CRM systems.

Enterprise AI agents reshape B2B and commerce operations

Salesforce launches AI agents for B2B and B2C ecommerce

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › All Other General Merchandise Retailers
EcommerceLLM+1

Salesforce released updates to Agentforce Commerce on June 24, 2026, introducing AI agents for B2B buyers and merchants, headless commerce capabilities, and integrations with ChatGPT and Google AI. The native integration of AI agents directly into catalogs, inventory, and orders eliminates manual reconciliation and enables procurement workflows via WhatsApp and SMS for B2B commerce teams.