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News › Organisations › Salesforce

Organisation

Salesforce

a.k.a. Also known as: Salesforce

Articles
7
Coverage
Jun 10, 2026 – Jul 16, 2026
Type
company

Themes

  • Agentic AI and Autonomous Commerce Strategy Shifts1
  • Agentic AI Platforms Reshape Ecommerce and Commerce Operations1
  • AI agents transform shopping experience with autonomous guidance1
  • AI Order Management and Fulfillment Transforms Retail Operations1
  • Enterprise AI agents reshape B2B and commerce operations1
  • General AI in Commerce1
  • Headless commerce and agentic AI reshape B2B platforms1

Products

  • Agentforce
  • Agentforce Commerce
  • Agentforce Marketing
  • Agentforce Vibes
  • Agentic B2C Developer Toolkit
  • Agentic Commerce Search
  • B2B Commerce
  • B2C Commerce
  • Buyer Agent
  • Headless360
  • Heroku
  • Merchant Agent
  • MuleSoft
  • Salesforce Agentforce AI Pilots
  • Salesforce Commerce Cloud
  • Salesforce CRM
  • Salesforce Manufacturing Cloud
  • Salesforce Order Management
  • Salesforce+

Articles

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AI agents transform shopping experience with autonomous guidanceAI-generated

Agentic storefronts drive 20% of retail sales in 2025 holiday season

Retail / DTC › Clothing and Clothing Accessories Retailers

AI agents accounted for $262 billion in holiday spend and 20% of all retail sales during the 2025 season, with 90% of surveyed brands now using AI to personalize shopping experiences. Commerce teams must rethink e-commerce from static websites to conversational, full-funnel agentic storefronts that reduce friction and capture intent data unavailable in traditional click-based models.

Jul 16, 2026View full article →
AI Order Management and Fulfillment Transforms Retail OperationsAI-generated

Salesforce details five real-world AI order-servicing scenarios for commerce.

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and Supercenters

Salesforce published a detailed guide showing how AI agents handle order inquiries, returns, cancellations, proactive updates, and upsell opportunities when connected to live order data. For commerce leaders, the examples demonstrate that agentic order servicing is operationally viable now—not theoretical—and can reduce support costs while driving loyalty and revenue.

Jul 1, 2026View full article →
Shopper Agent
  • Storefront Next
    • Headless commerce and agentic AI reshape B2B platformsAI-generated

    Salesforce launches B2B Commerce with agentic AI and headless flexibility

    Technology Services › Computer Systems Design and Related Services › Custom Computer Programming Services

    Salesforce released new B2B Commerce features including a Buyer Agent powered by Agentforce, AI-driven search, and headless architecture to unify fragmented buying channels. Commerce teams can now reduce friction across sales, digital storefronts, and back-end systems while scaling customer service without increasing headcount.

    Jun 30, 2026View full article →
    Agentic AI and Autonomous Commerce Strategy ShiftsAI-generated

    Salesforce launches Storefront Next and Commerce Apps framework

    Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and Supercenters

    Salesforce released its June 2026 B2C Commerce update featuring Storefront Next for faster implementations, a new Commerce Apps framework for clicks-not-code extensibility, and an Agentic Developer Toolkit with AI-assisted coding capabilities. Commerce teams gain enterprise-grade features with reduced setup complexity, lower implementation costs, and native AI agent integration across storefronts and CRM systems.

    Jun 28, 2026View full article →
    Enterprise AI agents reshape B2B and commerce operationsAI-generated

    Salesforce launches AI agents for B2B and B2C ecommerce

    Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › All Other General Merchandise Retailers

    Salesforce released updates to Agentforce Commerce on June 24, 2026, introducing AI agents for B2B buyers and merchants, headless commerce capabilities, and integrations with ChatGPT and Google AI. The native integration of AI agents directly into catalogs, inventory, and orders eliminates manual reconciliation and enables procurement workflows via WhatsApp and SMS for B2B commerce teams.

    Jun 25, 2026View full article →
    Agentic AI Platforms Reshape Ecommerce and Commerce OperationsAI-generated

    Kyle Montgomery on Agentic Commerce: Off-Site, On-Site, Back-Office

    Retail / DTC › Other Miscellaneous Retailers › All Other Miscellaneous Retailers

    Salesforce Commerce Trailblazer Kyle Montgomery breaks agentic commerce into three strategic buckets—off-site AI agents, on-site storefronts, and back-office automation—offering small businesses a roadmap to compete in an AI-driven marketplace. Commerce teams can prioritize off-site optimization first, then build toward integrated on-site and backend AI capabilities as their comfort with the technology grows.

    Jun 12, 2026View full article →
    General AI in CommerceAI-generated

    Perplexity launches Personal Computer for Windows machines

    LLM

    Perplexity announced Personal Computer is coming to Windows, enabling AI agents to work directly with local files, native Microsoft apps, and the web in a unified interface. For commerce teams, this bridges the local-web gap that slows enterprise workflows—finance can reconcile Excel models with web data, sales can refresh proposals from mobile to desktop, and legal can finalize deal documents across synced folders.

    Jun 10, 2026View full article →