Product

Agentic Commerce Search

by Salesforce

Also known as: Agentic Commerce Search

Articles
2
Coverage
Aug 9, 2026 – Oct 1, 2026
Type
AI-native search and discovery engine

Themes

Articles

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AI agents reshape commerce operations and customer experience

West Marine boosts conversion with Salesforce AI-native search and agents

Retail / DTC › Other Motor Vehicle Dealers › Boat Dealers
EcommerceLLM+1

West Marine deployed Agentic Commerce Search and Skipper, an AI shopping agent, to replace manual search rules and deliver personalized product discovery on its ecommerce site. The move drove an 8.5% conversion uplift in the first month and cut manual search configuration by 97%, freeing the team to focus on strategic priorities rather than operational overhead.

AI-Powered Shopping Assistants Transform Retail Customer Experience

Pacsun leverages Salesforce Agentforce to drive Gen Z commerce growth

Retail / DTC › Clothing and Clothing Accessories Retailers
EcommerceLLM+1

Pacsun built a 360-degree customer view in six months using Salesforce Agentforce Commerce and launched ChatGPT catalog integration, achieving 11.1% orders growth and 100% platform uptime. For commerce teams, agentic AI and unified customer data are now table-stakes for competing in social-first, omnichannel retail.