AI Order Management and Fulfillment Transforms Retail OperationsSalesforce details five real-world AI order-servicing scenarios for commerce.Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and SupercentersCRMLLM+1Salesforce published a detailed guide showing how AI agents handle order inquiries, returns, cancellations, proactive updates, and upsell opportunities when connected to live order data. For commerce leaders, the examples demonstrate that agentic order servicing is operationally viable now—not theoretical—and can reduce support costs while driving loyalty and revenue.Jul 1, 2026Read full article →
Headless commerce and agentic AI reshape B2B platformsSalesforce launches B2B Commerce with agentic AI and headless flexibilityTechnology Services › Computer Systems Design and Related Services › Custom Computer Programming ServicesESB / iPaaSEcommerce+1Salesforce released new B2B Commerce features including a Buyer Agent powered by Agentforce, AI-driven search, and headless architecture to unify fragmented buying channels. Commerce teams can now reduce friction across sales, digital storefronts, and back-end systems while scaling customer service without increasing headcount.Jun 30, 2026Read full article →
Agentic AI Platforms Reshape Ecommerce and Commerce OperationsKyle Montgomery on Agentic Commerce: Off-Site, On-Site, Back-OfficeRetail / DTC › Other Miscellaneous Retailers › All Other Miscellaneous RetailersEcommerceLLMSalesforce Commerce Trailblazer Kyle Montgomery breaks agentic commerce into three strategic buckets—off-site AI agents, on-site storefronts, and back-office automation—offering small businesses a roadmap to compete in an AI-driven marketplace. Commerce teams can prioritize off-site optimization first, then build toward integrated on-site and backend AI capabilities as their comfort with the technology grows.Jun 12, 2026Read full article →
