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Agentforce (Salesforce) — AI in Commerce News | AI Best Practices for Commerce
News › Salesforce › Agentforce

Product

Agentforce

by Salesforce

a.k.a. Also known as: Agentforce

Articles
3
Coverage
Jun 12, 2026 – Jul 1, 2026
Type
AI Agent Platform

Themes

  • Agentic AI Platforms Reshape Ecommerce and Commerce Operations1
  • AI Order Management and Fulfillment Transforms Retail Operations1
  • Headless commerce and agentic AI reshape B2B platforms1

Articles

View in news feed →
AI Order Management and Fulfillment Transforms Retail OperationsAI-generated

Salesforce details five real-world AI order-servicing scenarios for commerce.

Retail / DTC › Warehouse Clubs, Supercenters, and Other General Merchandise Retailers › Warehouse Clubs and Supercenters

Salesforce published a detailed guide showing how AI agents handle order inquiries, returns, cancellations, proactive updates, and upsell opportunities when connected to live order data. For commerce leaders, the examples demonstrate that agentic order servicing is operationally viable now—not theoretical—and can reduce support costs while driving loyalty and revenue.

Jul 1, 2026View full article →
Headless commerce and agentic AI reshape B2B platformsAI-generated

Salesforce launches B2B Commerce with agentic AI and headless flexibility

Technology Services › Computer Systems Design and Related Services › Custom Computer Programming Services

Salesforce released new B2B Commerce features including a Buyer Agent powered by Agentforce, AI-driven search, and headless architecture to unify fragmented buying channels. Commerce teams can now reduce friction across sales, digital storefronts, and back-end systems while scaling customer service without increasing headcount.

Jun 30, 2026View full article →
Agentic AI Platforms Reshape Ecommerce and Commerce OperationsAI-generated

Kyle Montgomery on Agentic Commerce: Off-Site, On-Site, Back-Office

Retail / DTC › Other Miscellaneous Retailers › All Other Miscellaneous Retailers

Salesforce Commerce Trailblazer Kyle Montgomery breaks agentic commerce into three strategic buckets—off-site AI agents, on-site storefronts, and back-office automation—offering small businesses a roadmap to compete in an AI-driven marketplace. Commerce teams can prioritize off-site optimization first, then build toward integrated on-site and backend AI capabilities as their comfort with the technology grows.

Jun 12, 2026View full article →