AI agents reshape customer service and sales workflowsAI-generatedMicrosoft Dynamics 365 evolves from AI suggestions to autonomous CRM actionsHealthcare Distribution › Offices of Other Health Practitioners › Offices of All Other Miscellaneous Health PractitionersCRMData+1Microsoft has published a CRM Copilot Agent Accelerator for Dynamics 365 that moves beyond case summarization to enable predictive intelligence and autonomous task execution through modular add-on packs built on Power Platform. Commerce and service operations teams can reduce manual triage by 90%, cut misrouted cases by 40%, and improve handling efficiency by 60–70% without additional Copilot licensing.Jun 10, 2026Read full article →
