Skip to main content
AI Best Practices for Commerce
About
Log in
McFadyen Digital(opens in new tab)

Authoritative AI Best Practices for Commerce

Explore

Value ChainsUse CasesAI OverviewImplementationTechnology

Resources

AI ToolsNewsGlossaryAboutContact UsGDPR
|||Sitemap||

© 2026 McFadyen Digital. All rights reserved.

We use cookies to keep the site working and, with your consent, to understand how visitors use it (via Google Analytics, a third-party service). You can accept all, reject non-essential cookies, or choose per category. See our .

News & Insights

AI in Commerce News

Curated coverage of artificial intelligence across retail, B2B distribution, e-commerce platforms, funding, and policy — organized by topic and continuously updated.

118Articles
21Sources
64Themes
Trend digests

Step back from the daily feed

View weekly digestsView monthly digests
FILTERS1
1 active

Filter by time range

Showing 1 of 1 articles

PRODUCTAI Builder
Viewing news filtered by product AI Builder.Open product page →

AI-generated. Summaries are AI-generated from cited sources. Click through for the original report.

Showing 1–1 of 1
1 / 1
Per page:
AI agents reshape customer service and sales workflowsAI-generated

Microsoft Dynamics 365 evolves from AI suggestions to autonomous CRM actions

Healthcare Distribution › Offices of Other Health Practitioners › Offices of All Other Miscellaneous Health Practitioners

Microsoft has published a CRM Copilot Agent Accelerator for Dynamics 365 that moves beyond case summarization to enable predictive intelligence and autonomous task execution through modular add-on packs built on Power Platform. Commerce and service operations teams can reduce manual triage by 90%, cut misrouted cases by 40%, and improve handling efficiency by 60–70% without additional Copilot licensing.

Jun 10, 2026View full article →
Showing 1–1 of 1
1 / 1
Per page: