AI-powered customer service automation expands beyond chatAWS launches restaurant AI phone ordering with Amazon ConnectFood Service / Hospitality › Restaurants and Other Eating Places › Full-Service RestaurantsESB / iPaaSLLMAWS published a guide to building an AI voice ordering system using Amazon Connect, Amazon Lex V2, and Anthropic Claude Haiku 4.5 that answers calls, takes orders, and confirms them entirely by phone with no app or website. For commerce teams, this pattern shows how to capture phone-order volume that currently ties up staff, reduce manual entry errors, and serve customers who prefer calling over digital channels.Aug 25, 2026Read full article →
