Product

Amazon Lex V2

by Amazon Web Services

Also known as: Amazon Lex V2

Articles
1
Coverage
Aug 25, 2026
Type
Conversational AI Service

Themes

Articles

View in news feed →
AI-powered customer service automation expands beyond chat

AWS launches restaurant AI phone ordering with Amazon Connect

Food Service / Hospitality › Restaurants and Other Eating Places › Full-Service Restaurants
ESB / iPaaSLLM

AWS published a guide to building an AI voice ordering system using Amazon Connect, Amazon Lex V2, and Anthropic Claude Haiku 4.5 that answers calls, takes orders, and confirms them entirely by phone with no app or website. For commerce teams, this pattern shows how to capture phone-order volume that currently ties up staff, reduce manual entry errors, and serve customers who prefer calling over digital channels.