Conversational AI transforms customer service across commerceAWS builds AI restaurant host using Bedrock AgentCore and Nova 2 SonicFood Service / Hospitality › Restaurants and Other Eating Places › Full-Service RestaurantsLLMAWS published a guide for building a voice-ordering system that answers restaurant phone calls, takes orders, and confirms them using Amazon Bedrock AgentCore and Amazon Nova 2 Sonic connected to a restaurant backend via the Model Context Protocol. Restaurants miss an average of 150 calls per location monthly, with 60 percent attempting to place orders or book tables—a direct-to-revenue problem that AI telephony agents can solve without pulling staff off the floor.Jul 19, 2026Read full article →
