Conversational AI transforms customer ordering and engagementAWS deploys multimodal WhatsApp ordering assistant with Bedrock AgentCoreFood Service / Hospitality › Restaurants and Other Eating Places › Full-Service RestaurantsESB / iPaaSLLMAWS published a reference architecture for a multimodal WhatsApp ordering assistant built on Amazon Bedrock AgentCore and Amazon Nova 2, supporting text, voice notes, and voice calls through a single WhatsApp Business number with cross-channel customer memory. Commerce teams can now unify fragmented ordering channels (app, website, phone, counter) into one conversational interface that recognizes customers across text, voice, and call interactions without requiring app installation or sign-in.Sep 7, 2026Read full article →
