Organisation

The Home Depot

Also known as: The Home Depot

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4
Coverage
Jul 24, 2026 – Sep 25, 2026
Type
company

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AI agents reshape supply chain and fulfillment operations

Lowe's launches drone delivery pilot with Wing and DoorDash

Retail / DTC › Building Material and Supplies Dealers › Home Centers

Lowe's has begun a drone delivery pilot at its Matthews, North Carolina store in partnership with DoorDash and Alphabet's Wing, offering over 100 SKUs with delivery in as fast as 20 minutes. For commerce operations teams, drone delivery represents a competitive fulfillment lever to reduce customer friction and accelerate project completion in home improvement retail.

AI shopping assistants reshape consumer purchasing behavior

Mastercard: Teens trust AI shopping assistants more than parents

Retail / DTC › Department Stores
Search

A Mastercard survey found that 31% of teenagers trust AI product recommendations over a friend's advice, and 23% would trust AI guidance over their parents', compared to just 16% of parents likely to use fully AI-run shopping assistants. This generational shift signals that retailers must design AI tools to capture teen shoppers who are adopting autonomous purchasing agents at twice the parental rate.

AI Shopping Assistants Drive Conversion and Customer Engagement

Home Depot expands Magic Apron AI assistant to all US stores

Retail / DTC › Building Material and Supplies Dealers › Home Centers
LLM

Home Depot rolled out its Magic Apron AI assistant to over 2,000 U.S. locations with localized store knowledge, allowing customers to find products, check inventory, and get project guidance through text, voice, and image search. For commerce practitioners, this demonstrates how retailers are embedding conversational AI directly into physical store experiences to bridge digital and in-store shopping and reduce friction in product discovery.

AI-powered search and recommendations drive conversion gains

Michaels' Ask Mike AI assistant doubles online conversion rates versus search

Retail / DTC › Office Supplies, Stationery, and Gift Retailers › Gift, Novelty, and Souvenir Retailers
LLMSearch

Michaels launched Ask Mike, a Google Gemini-powered AI shopping assistant that has generated 75,000 conversations since its May debut, with shoppers converting at more than double the rate of traditional search users. For commerce teams, the tool demonstrates how conversational AI can drive higher engagement and larger basket sizes by guiding customers from inspiration to multi-item purchases in a single session.