AI agents reshape commerce operations and customer experienceOpenAI Launches ChatGPT Dots Personal Shopping AgentRetail / DTC › Department StoresLLMOpenAI announced ChatGPT Dots at DevDay, a personal shopping agent that searches across retailers like Amazon, Chewy, and Petco to find products and check local inventory. The launch intensifies competition in agentic commerce against Meta's Muse and other AI shopping agents reshaping how consumers discover and purchase products.Oct 1, 2026Read full article →