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Microsoft — AI in Commerce News | AI Best Practices for Commerce
News › Organisations › Microsoft

Organisation

Microsoft

a.k.a. Also known as: Microsoft

Articles
5
Coverage
Jun 10, 2026 – Jun 23, 2026
Type
company

Themes

  • AI adoption outpaces ability to measure ROI impact1
  • AI agents reshape customer service and sales workflows1
  • AI search and discovery reshape customer shopping experiences1
  • General AI in Commerce1
  • Major Tech Giants Launch AI-Powered Checkout Solutions1

Products

  • AI Builder
  • Copilot
  • Copilot Studio
  • Dataverse
  • Dynamics 365
  • Microsoft 365 Copilot
  • Microsoft Copilot
  • Microsoft Copilot Studio
  • Microsoft Dynamics GP
  • Power Apps
  • Power Automate
  • Power BI
  • Power BI Service

Articles

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AI adoption outpaces ability to measure ROI impactAI-generated

Bing upgrades AI Performance Report with expanded visibility metrics

Analytics

Bing has improved its AI Performance Report in Webmaster Tools with new metrics including query intent, topic classification, and citation share to help publishers track visibility in AI-generated answers. Commerce teams can now reverse-engineer high-performing pages and identify optimization opportunities across Copilot citations and AI-generated summaries in Bing.

Jun 23, 2026View full article →
Major Tech Giants Launch AI-Powered Checkout SolutionsAI-generated

Google Universal Cart and Target checkout integration go live

Retail / DTC › Other Miscellaneous Retailers › All Other Miscellaneous Retailers

Google has activated its Universal Cart feature in AI Mode while Target simultaneously launched checkout integration powered by Google's Universal Commerce Platform. For commerce practitioners, this marks the convergence of conversational AI shopping with multi-retailer cart consolidation—enabling customers to browse, add items from multiple sellers, and checkout within a single AI interface.

Jun 20, 2026View full article →
AI search and discovery reshape customer shopping experiencesAI-generated

Pinterest launches Ask Pinterest experimental AI shopping app

Retail / DTC › Other Miscellaneous Retailers › Pet and Pet Supplies Retailers

Pinterest launched Ask Pinterest, a limited-access experimental AI app that processes natural-language queries for multi-step shopping decisions and retains context across sessions. The app will inform future AI-powered shopping experiences across Pinterest's main platform, positioning the company deeper into agentic AI as major retailers race to integrate AI assistants.

Jun 19, 2026View full article →
AI agents reshape customer service and sales workflowsAI-generated

Microsoft Dynamics 365 evolves from AI suggestions to autonomous CRM actions

Healthcare Distribution › Offices of Other Health Practitioners › Offices of All Other Miscellaneous Health Practitioners

Microsoft has published a CRM Copilot Agent Accelerator for Dynamics 365 that moves beyond case summarization to enable predictive intelligence and autonomous task execution through modular add-on packs built on Power Platform. Commerce and service operations teams can reduce manual triage by 90%, cut misrouted cases by 40%, and improve handling efficiency by 60–70% without additional Copilot licensing.

Jun 10, 2026View full article →
General AI in CommerceAI-generated

Perplexity launches Personal Computer for Windows machines

LLM

Perplexity announced Personal Computer is coming to Windows, enabling AI agents to work directly with local files, native Microsoft apps, and the web in a unified interface. For commerce teams, this bridges the local-web gap that slows enterprise workflows—finance can reconcile Excel models with web data, sales can refresh proposals from mobile to desktop, and legal can finalize deal documents across synced folders.

Jun 10, 2026View full article →