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AI in Commerce News

Curated coverage of artificial intelligence across retail, B2B distribution, e-commerce platforms, funding, and policy — organized by topic and continuously updated.

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THEMEConversational AI transforms customer service across commerce

AI-generated. Summaries are AI-generated from cited sources. Click through for the original report.

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Conversational AI transforms customer service across commerceAI-generated

AWS builds AI restaurant host using Bedrock AgentCore and Nova 2 Sonic

Food Service / Hospitality › Restaurants and Other Eating Places › Full-Service Restaurants

AWS published a guide for building a voice-ordering system that answers restaurant phone calls, takes orders, and confirms them using Amazon Bedrock AgentCore and Amazon Nova 2 Sonic connected to a restaurant backend via the Model Context Protocol. Restaurants miss an average of 150 calls per location monthly, with 60 percent attempting to place orders or book tables—a direct-to-revenue problem that AI telephony agents can solve without pulling staff off the floor.

Jul 19, 2026View full article →
Conversational AI transforms customer service across commerceAI-generated

Cars24 scales customer conversations with OpenAI AI agents

Retail / DTC › Automobile Dealers › New Car Dealers

Cars24 deployed OpenAI-powered voice and chat agents across its buying, selling, financing, and support workflows, handling over a million conversation minutes monthly while rolling out ChatGPT Enterprise and Codex to 600+ employees. For commerce platforms managing complex, multi-touch customer journeys, AI agents that automate high-volume touchpoints and embed agentic workflows across teams offer a template for scaling operations without proportional headcount growth.

Jul 19, 2026View full article →
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